Terms of Service
For agencies that use Qadam on the web (qadam.work) and in the Qadam mobile app. Last updated: 6 October 2026.
1. Who we are
Qadam is a software service operated by LGL EU Group LLC, a company registered in Dubai, United Arab Emirates ("we", "us", "our"). Contact: [email protected].
These terms are an agreement between us and the agency that uses Qadam ("you", "the customer"). By creating a workspace, starting a pilot or paying for a plan you accept these terms on behalf of your agency.
2. The service
Qadam is software for licensed recruitment agencies. It connects the agency's own WhatsApp Business number or Telegram bot to a shared workspace on the web and on the phone. An assistant replies to candidates who write to the agency, asks the agency's screening questions, collects the documents the agency requests and matches candidates with the agency's vacancies. The agency team works with candidates in a shared inbox and a pipeline board.
Qadam handles conversations that candidates start with your agency. It is not a job board and not a tool for bulk or cold messaging. Features by plan are listed on the Pricing page.
3. Who can use Qadam
- Qadam is for businesses only, not for consumers or job seekers.
- You must hold any licence required for recruitment in the countries where you operate.
- The person who accepts these terms must be at least 18 and authorised to act for the agency.
- You are responsible for the people you invite to your workspace and for keeping sign-in details secure.
4. Free pilot
New agencies can try Qadam free for 7 days without a payment card. Nothing is charged automatically when the pilot ends. To keep using Qadam you choose a paid plan; if you do not, we may pause the workspace.
5. Plans, payment and Paddle
Paid plans are monthly subscriptions billed in US dollars at the prices shown on the Pricing page. Taxes may be added at checkout.
Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle processes payments, issues invoices, handles sales tax and VAT, and handles billing enquiries and refunds.
Subscriptions renew automatically every month until cancelled. If we change the price of your plan, we will tell you by email at least 30 days before the new price applies to you.
6. WhatsApp and Telegram fees
WhatsApp messaging fees charged by Meta are billed by Meta directly to your agency's WhatsApp Business account. They are not included in Qadam prices and are not collected by us.
7. Cancellation
You can cancel at any time by emailing [email protected] or through paddle.net. Cancellation takes effect at the end of the current billing month, and you keep access until then. Refunds are covered by our Refund Policy.
8. Acceptable use
You agree to:
- follow the laws that apply to your agency, including recruitment licensing, employment, data protection and anti-trafficking laws;
- message only candidates who contacted your agency or agreed to hear from it, and follow the WhatsApp Business and Telegram policies.
You agree not to:
- send spam, unsolicited bulk messages or marketing campaigns through Qadam;
- make false job offers or charge candidates fees that the law does not allow;
- upload unlawful content or malware, or try to access other agencies' data or break the security of the service;
- resell or sublicense Qadam without our written consent.
We may suspend a workspace that breaks these rules. We will tell you the reason and, where possible, give you a chance to fix the problem first.
9. Your data and candidates' data
Candidate conversations, documents and records collected in your workspace belong to your agency. You decide what to collect, and you are responsible for having a lawful basis for it and for giving candidates the notices the law requires. We process this data only to provide Qadam to you, as described in our Privacy Policy and the Privacy Policy for candidates.
After you cancel, you can ask us for an export of your data within 30 days. After that we delete it, except records we must keep by law.
10. Third-party services
Qadam relies on third-party services, including WhatsApp (Meta), Telegram, hosting and AI providers. Their rules and availability are outside our control. If Meta or Telegram restricts your number or bot, we will help you, but we cannot guarantee that the restriction will be lifted.
11. Availability, support and changes
We work to keep Qadam available and to fix problems quickly, but we do not guarantee uninterrupted service. Support is available at [email protected] and in the workspace.
We improve Qadam over time. If we remove a feature that is a key part of your plan, we will tell you in advance and you may cancel.
12. Intellectual property
The Qadam software, design and brand belong to us or our licensors. While your pilot or subscription is active, you have a non-exclusive, non-transferable right to use Qadam for your agency's own business. If you send us feedback, we may use it to improve Qadam.
13. Disclaimers and liability
Qadam is provided "as is". AI-generated replies, summaries and voice transcripts can contain mistakes. Your agency remains responsible for checking candidates' documents and for every decision about a candidate.
To the extent the law allows, we are not liable for indirect or consequential losses, lost profits or lost data, and our total liability is limited to the fees you paid for Qadam in the 12 months before the claim. Nothing in these terms limits liability that cannot be limited by law.
14. Ending the agreement
You can stop using Qadam at any time. We may end or suspend your access if you seriously break these terms, do not pay, or if the law requires it. Where possible we will give you notice first.
15. Governing law
These terms are governed by the laws of the Emirate of Dubai and the federal laws of the United Arab Emirates. Disputes go to the courts of Dubai.
16. Changes to these terms
We may update these terms. For material changes we will notify you by email or in the workspace at least 14 days before they take effect. The date at the top shows the latest version.