Refund Policy
For Qadam subscriptions bought at qadam.work. Last updated: 6 October 2026.
Try before you pay
Every agency can start with a free 7-day pilot, without a payment card. You only pay after you have seen Qadam work with your own candidates.
14-day money-back guarantee
If Qadam is not right for you, ask for a refund within 14 days of your first payment for a plan and we will refund that payment in full. You do not need to give a reason.
Monthly renewals
You can cancel at any time, and the next month will not be charged. You keep access until the end of the month you have paid for. Renewal payments are not refunded once the new month has started, except where the law requires it.
Billing mistakes
If you were charged twice, charged after you cancelled, or charged the wrong amount, we refund the extra charge in full.
How to ask for a refund
Email [email protected] from the address you used at checkout and include your order number from the receipt, or contact Paddle at paddle.net.
Payments for Qadam are processed by Paddle.com, our Merchant of Record, so approved refunds are issued by Paddle to the original payment method. Your bank may take 5 to 10 business days to show the refund.
What this policy does not cover
WhatsApp messaging fees are billed by Meta directly to your agency's WhatsApp Business account. They are not part of your Qadam payment, so we cannot refund them.